Ever wondered what store has the best online return policy? We found it. It starts with a Zzzzz.
This year, Zappos.com celebrates Leap Year and extends its 365-Day return policy to 4 years. Which means, customers have 1,461 days to change their minds.
Leap Year comes around once every four years and in honor of the occasion, Zappos.com, announced today that the company will extend its 365-day return policy to a whopping 1,461 days! The extended policy goes into effect on February 29th, for 24 hours, to celebrate those customers who make purchases on Leap Year—giving indecisive shoppers the luxury of waiting four years to decide if they want to keep or return an item.
“As an organization focused on customer service, our number one goal at Zappos is to make people happy” Matt Burchard, Sr. Director of Marketing for Zappos.com thinks Leap Year customers should not be penalized just because the month of February will only have 28 days next year.
“As an organization focused on customer service, our number one goal at Zappos is to make people happy,” said Burchard. “Giving our leap year customers 1,461 days to return, or more simply put, four years, seemed like a great way to celebrate Leap Year. It also felt like the right thing to do given that our standard return policy goes by date of purchase. This means customers will have until February 29, 2016 to return their purchases if they so choose.”
If you recall, Zappos was the first online retailer to offer free 365-day returns to deliver WOW through service. This year customers will be able to experience that WOW service just a little bit longer than usual. All are invited to celebrate Leap Year by enjoying an extended return policy at Zappos.com on February 29th—you may not get a marriage proposal this Leap Year, but you can certainly get a great pair of shoes or a stylish new outfit.
Get ready to shop. Place what you love in your Zappos cart right now and check out on February 29th!